Throughout the party the staff were so helpful and accommodating. I was so blown away that I had to come home and write a review. Thank you for going out of your way to make sure your customers are happy!
Great for Birthdays! - Pump it Up
I highly recommend Pump it Up for birthdays or for open bounce. The facility is clean and well kept and the inflatables are a lot of fun for the kids. The "glow" feature makes it super cool.
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You are required to watch a safety video every time you go, but that is a minor annoyance. The kids can run between rooms and they do. The equipment is kept clean and that is much appreciated. The staff also helps monitor the kids for safety. We have been there for open bounce, as well as for birthday parties, and enjoyed both. If you are doing a party you can only bring in the cake - you have to use them for everything else, which is normal. The bounces are kept in very good condition, and the place is clean.
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Watch on Groupon or Certifikid for coupons! I wish I could've given them 0 stars. We Had our grandson's birthday party at Pump it Up and had a bad experience. We were told that we would have 40 min in each room. We had 37 min in the first room. When I asked the very disinterested "helpers", why they cut our time short he just shrugged and I let it go. The reason I asked is because many of the children didn't get there on time and we had to ask them for things that we should've had. We had to ask him why he wasn't taking the pictures that we scheduled, his answer?
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I expected that the lack of time would be made up in the second room They stopped play after 30 mins. When I asked him why? He said, "oh, well, we have some dancing to do to go into the party room" The "dancing" took about 10 seconds. They also hurried the children through their pizza. Some of the children didn't receive their pizza and they were collecting plates and trying to distribute the cupcakes. There were only 10 children!!!!! I must also, unfortunately, address the filthy conditions of the bathroom.
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I don't want to be graphic but just imagine sending a 7 year old into the filthiest public restroom and only one "working" stall. My daughter did tell the manager graphically and her answer was a shoulder shrug and a lame excuse that they were busy that morning. At least one of the filthy items wasn't left behind by a child.
Gee whiz, we should've been told upon scheduling that they were going to be busy that morning and wouldn't be able to clean the bathrooms. We would've chosen another day. We also should've been warned that they were going to schedule us with the "helpers" that didn't really want to be there. In conclusion, we had two very lethargic "helpers" training a third.. And again, brought these concerns to the manager's attention after the party was over and she acted as though she couldn't care less Have a birthday, wedding, rehearsal dinner, or retirement coming up?
Entertain your guests at the Zone and leave the planning to us. At the Zone we are dedicated to planning stunning events. Dinner parties, corporate events, wedding ceremonies or receptions, we strive to amaze our clients with our creativity, hard work and attention to detail.
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Our catering team will customize a package to suit you and your guests be it for home, work or at the Zone. From box lunches, a themed birthday party, to a holiday event or wedding. Taking birthday parties to the next level with our awesome Party Hero program. Book now and capture memories for a lifetime.
We have several Packages that you can customized with additional food, drinks, and entertainment options if needed.
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For starters the food is good with a couple of amazing dishes, and an large selection of Alcoholic drinks. Plus the games range from ski ball to laser tag, to bowling, and the have party rooms if you want to have a corporate or birthday party there.
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Really enjoyed the experience at the Zone. Imagine your typical kids birthday venue fused with a high-end Sports Bar.